The link below is to a very interesting article by Rus Krajec describing the complaints that customers have about interactions with their patent attorney. Many of the complaints are driven by the practice of hourly billing.
The article was particularly interesting to me because our firm bills by the job, not the hour and in fact we are about to introduce a new sub brand called Ala Carte Patent Services that showcases this fact. Our new website www.alacartepatents.com should be live in the near future.
If anyone wants to see the new website in its incomplete state just send an e-mail to sales@businessmetamorphosis.com and request access to the AlaCarte web site.
Link: Anything Under the Sun Made By Man: Observations from a Tradeshow.
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